Matrix Direct Life Insurance Review

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Matrix Direct Life Insurance

If you’re conducting an online or telephone search for life insurance, you can look at both individual insurance providers and agents that represent a number of different companies. This Matrix Direct Life insurance review will help you evaluation one of those companies. Both individual providers and agents have their pros and cons.

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Matrix Direct is one of the agents previously mentioned.

Matrix Direct does not offer its own life insurance policies; rather it represents other companies and compares prices based on customer provided data.

Matrix Direct Life Insurance is Provided by 10 Underwriters

With the goal of making it easy for customers to find affordable term life insurance, Matrix Direct Life Insurance represents 10 highly-rated underwriters and their policies. Those companies are:

  • American General Life Insurance
  • United States Life Insurance Company
  • Prudential
  • Pruco Life Insurance
  • ING
  • ReliaStar Life Insurance
  • RBC Insurance
  • Transamerica Life Insurance
  • Transamerica Financial Life Insurance
  • Global Life and Accident Insurance Company

By filling out a short online form that asks for date of birth, height and weight, nicotine use, term length, and gender, Matrix Direct’s computer system compares prices among its 10 underwriters and displays appropriate quotes. If you prefer to get a quote over the phone, Matrix Direct does offer a toll-free number.

matrix direct life insurance

Advantages of Matrix Direct Life Insurance Quotes

Matrix Direct was formed in 1995 in response to customer views that there had to be an easier way to find affordable term life insurance. Matrix Direct employees are licensed life insurance specialists that can answer questions and spell out details in a way customers can easily understand. After a quote is chosen, Matrix Direct will secure the required medical exam.

To date, more than 5 million customers have purchased Matrix Direct life insurance. Their system is set up in a way that’s convenient, easy to navigate, and free from the pressure of salespeople. They are even able to write a policy as an acting agent for the company whose quote you choose.

Matrix Direct Life Insurance Customer Satisfaction

Matrix Direct is listed with the Better Business Bureau and carries an A+ rating. In the last 36 months the company has received only six complaints, all of which were closed to customer satisfaction. Independent insurance review websites have a mixture of pros and cons, just as any insurance company does. Overall, it seems as though Matrix Direct is rated a bit more highly than average.

On its own website, Matrix Direct features customer reviews of its products and services.Understandably, the company does not publish a large amount of complaints. As for the positive reviews, most were rated at four or five stars.

Matrix Direct has been accused by many unsatisfied customers as being a bait-and-switch operation.

Most of the complaints revolve around inaccurate medical exam results and rate increases caused by such exams. It’s important to understand that the results of medical exams can always be challenged.

Another misunderstanding that seems to be amplified by Matrix Direct services is something called “preferred age.” The preferred age principle takes into consideration the amount of time it takes to underwrite policies. If the applicant’s birthday falls within six months of the time the application is made, the insurance agent rounds the age to the next year, assuming that the underwriting process could take as long as six months.

With Matrix Direct, Life Insurance is Not the Only Offering

Matrix Direct is most well-known for their term life insurance products, but they offer much more. They also quote whole life insurance and universal life insurance as well as specific policies tailored to smokers, and what’s known as “second to die” insurance for estate planning purposes. Matrix Direct even offers a “no medical exam” term life insurance policy.

matrix direct review

Rounding out the list of products Matrix Direct offers are:

  • Accidental death insurance
  • Life insurance for children
  • Disability insurance
  • Auto insurance
  • Health insurance
  • Travel insurance

Details of all these products are listed on the company website.

Matrix Directed is highly rated among insurance agents with a similar business model. The company is worthy of consideration as you search for life insurance policies. Keep in mind however, that the agent model makes Matrix Direct life insurance a middle man between you and the company that underwrites the policy. There are certain things beyond the agent’s control that will require you to deal with the underwriter.

Be sure that you’re fully confident in what each quoted policy offers before making a decision. Matrix Direct makes a seven-point pledge to customers that includes a commitment to provide thorough answers to customer questions. Hold them to that pledge.

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